Terms of Service
Last updated: August 17, 2026
Overview
Welcome to Crowno.
Crowno is operated by Patrícia dos Santos Mendonça, an individual seller based in Portugal. NIF / Tax Identification Number: 314631569. VAT / International Tax ID: PT314631569. The terms “we,” “us,” “our,” and “Crowno” refer to Patrícia dos Santos Mendonça, doing business as Crowno.
We operate this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience, collectively referred to as the “Services.”
Crowno operates as an independent retailer of watches and related products. Products offered through the Services may be manufactured, supplied, distributed, sourced, or fulfilled by third-party manufacturers, suppliers, wholesalers, distributors, fulfillment partners, and online marketplaces.
Unless expressly stated otherwise, Crowno is not the manufacturer of third-party branded products and does not represent itself as an official, authorized dealer, representative, affiliate, or agent of any third-party brand merely because products associated with that brand are offered through the Services.
Crowno is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service, together with any policies referenced in them, describe your rights and responsibilities when you access or use the Services.
Please read these Terms carefully. They include important information about your legal rights and cover areas such as warranty disclaimers, limitations of liability, returns, shipping, and governing law.
By visiting, interacting with, or using the Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms or our Privacy Policy, you should not use or access the Services.
Section 1 — Access and account
By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, or country of residence, or that you have given us your consent to allow any of your minor dependents to use the Services on a device that you own, purchase, or manage.
To purchase products or services from us, you may be asked to provide certain information, such as your name, email address, billing address, shipping address, payment information, and other order details.
You represent and warrant that all information you provide is correct, current, and complete, and that you have all rights necessary to provide that information.
You are responsible for maintaining the security of your account credentials and for all activity on your account. You may not transfer, sell, assign, or license your account to any other person.
Section 2 — Our products
Crowno operates as an independent retailer and may offer watches and related products sourced from third-party manufacturers, suppliers, wholesalers, distributors, fulfillment providers, and online marketplaces.
Products may be manufactured, supplied, stored, or shipped by third parties located in different countries.
Unless expressly stated otherwise, the sale of a third-party branded product through Crowno does not imply that Crowno is affiliated with, endorsed by, sponsored by, officially represented by, or authorized by the manufacturer or brand associated with that product.
Products purchased through the Services are sold to you by Crowno, unless expressly stated otherwise.
We make every effort to present our products accurately in our online store. However, product colors, size, finish, packaging, or appearance may differ from how they appear on your screen because of your device, display settings, lighting, photography, production variations, or supplier updates.
We do not guarantee that the appearance of any product will exactly match how it appears online, except to the extent required by applicable law.
All product descriptions, specifications, pricing, and availability are subject to change at any time without prior notice, to the maximum extent permitted by law.
We reserve the right to discontinue any product at any time. We may also limit quantities of products offered or sold to any person, geographic region, or jurisdiction.
Nothing in this section limits any statutory rights relating to products that are defective, materially different from their description, or otherwise non-conforming under applicable law.
Section 3 — Orders
When you place an order, you are making an offer to purchase.
Crowno reserves the right to accept or decline your order for any lawful reason, including suspected fraud, pricing errors, availability issues, shipping restrictions, supplier availability, fulfillment issues, or payment issues.
Your order is not accepted until Crowno confirms acceptance. We must receive and process your payment before your order is accepted.
Please review your order carefully before submitting it.
If you need to cancel an order, contact us as soon as possible at [Support@crownogroup.com](mailto:Support@crownogroup.com). We can usually cancel and fully refund orders that have not yet shipped or entered a stage where cancellation is no longer reasonably possible.
Once an order has shipped, cancellations are generally no longer possible and the standard return process applies, subject to any cancellation or withdrawal rights provided by applicable law.
If we do not accept, modify, or cancel an order, we will attempt to notify you using the email address, billing address, shipping address, or phone number provided at the time the order was placed.
Every watch purchased directly from Crowno is covered by a 2-year limited warranty provided by Crowno against manufacturing defects in materials and workmanship, starting from the delivery date.
Products may be manufactured or supplied by third parties. Unless expressly stated otherwise, the 2-year limited warranty offered by Crowno is provided independently by Crowno and is not represented as an official manufacturer or third-party brand warranty.
For full details on warranty coverage, returns, refunds, and exchanges, please review our Refund, Return, and Warranty Policy.
Your purchases are subject to our Refund, Return, and Warranty Policy and may be returned or exchanged only in accordance with it and applicable law.
You represent and warrant that your purchase is for personal or household use and not for unauthorized commercial resale.
Section 4 — Prices and payment
Prices, discounts, and promotions are subject to change without prior notice.
The price charged for a product or service will be the price in effect at the time your order is placed and will be shown in your order confirmation email.
Standard shipping is free.
All applicable import duties and customs charges are included. Orders ship on a Delivered Duty Paid, or DDP, basis, as described in our Shipping Policy, so you should not be charged additional customs or import fees when your order is delivered.
Any applicable sales tax or VAT will be shown at checkout, and the total shown at checkout is the amount you pay.
Prices displayed in our online store may differ from prices offered in physical stores, marketplaces, or online stores operated by third parties.
From time to time, we may offer promotions that affect pricing. Promotions may be governed by separate terms and conditions. In the event of a conflict between promotional terms and these Terms, the promotional terms will control for that promotion.
You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made through the Services.
You agree to promptly update your account and other information, including your email address, billing address, shipping address, and payment details, so that we can complete your transactions and contact you as needed.
You represent and warrant that:
The payment information you provide is true, correct, and complete.
You are authorized to use the payment method provided.
Charges incurred by you will be honored by your payment provider.
You will pay all charges incurred at the posted prices, including applicable taxes and any paid shipping options selected at checkout.
Section 5 — Shipping and delivery
Shipping and delivery are governed by our Shipping Policy.
Orders may be processed, fulfilled, or shipped by Crowno or by third-party suppliers, manufacturers, warehouses, distributors, logistics providers, fulfillment partners, or other service providers acting in connection with the fulfillment of your order.
The location from which a product is shipped may therefore differ depending on the product, destination, availability, and fulfillment provider.
We retain the risk of loss and title to the products until they are delivered to the address provided at checkout, except where delivery failure results from an incorrect or incomplete address provided by the customer or where otherwise provided by applicable law.
If your order is lost or damaged in transit, please contact us at [Support@crownogroup.com](mailto:Support@crownogroup.com) and we will help resolve the issue with a replacement or a full refund at no cost to you, subject to our Shipping Policy, Refund, Return, and Warranty Policy, and applicable law.
Section 6 — Intellectual property
The Services, including the Crowno name and logo and original text, images, graphics, videos, audio, layout, features, tools, website design, and other original materials created or owned by Crowno, are owned by Crowno, Patrícia dos Santos Mendonça, her affiliates, or licensors and are protected by applicable intellectual property laws.
These Terms permit you to use the Services only for your personal, non-commercial use.
You must not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, copy, scrape, or transmit material owned by Crowno without our prior written consent, except as permitted by law.
Nothing in these Terms grants you any license or other rights under any patent, trademark, copyright, trade secret, or other intellectual property belonging to Crowno, Shopify, a third-party manufacturer, supplier, brand, marketplace, or any other third party, except as expressly stated in these Terms.
Unauthorized use of the Services or third-party intellectual property may violate intellectual property laws and other applicable laws.
The Crowno name, logo, service names, original designs, and slogans are trademarks, trade names, or brand assets of Crowno, Patrícia dos Santos Mendonça, her affiliates, or licensors, as applicable. You may not use them without our prior written consent.
Third-party names, trademarks, logos, product names, model names, designs, photographs, and slogans appearing on the Services remain the property of their respective owners or licensors.
Their appearance on the Services may be used to identify, describe, market, or offer products associated with those third parties and does not, by itself, imply that Crowno is affiliated with, endorsed by, sponsored by, officially represented by, or authorized by the relevant third party.
The Shopify name, logo, product names, service names, designs, and slogans are trademarks of Shopify or its licensors.
Section 7 — Optional tools
We may provide access to third-party tools, apps, or features that we do not monitor, control, or influence.
You acknowledge and agree that we provide access to such tools “as is” and “as available,” without warranties, representations, or conditions of any kind and without endorsement, to the maximum extent permitted by law.
We are not liable for harm, loss, or damage arising solely from your independent use of optional third-party tools, to the maximum extent permitted by law.
Your use of optional tools is subject to the applicable terms and policies of the relevant third-party providers.
We may also offer new features, tools, or resources in the future. Such new features will also be subject to these Terms.
Section 8 — Third-party links and services
The Services may contain materials, links, integrations, or functionality provided by third parties.
We are not responsible for examining or evaluating the content, accuracy, policies, practices, or security of independent third-party websites, platforms, marketplaces, or services.
If you choose to access an independent third-party website through a link on our Services, you do so subject to that third party's own terms and policies.
We are not responsible for purchases or transactions that you independently complete directly with third parties outside the Crowno Services.
If you purchased a product directly from Crowno, questions, complaints, returns, warranty claims, or other concerns relating to that Crowno purchase should be directed to Crowno at [Support@crownogroup.com](mailto:Support@crownogroup.com), even when the product was manufactured, supplied, or fulfilled by a third party.
Complaints regarding a transaction completed directly with an independent third-party website or platform should be directed to that third party.
Section 9 — Relationship with Shopify
Crowno is powered by Shopify, which enables us to provide the Services to you.
However, all sales and purchases made directly through our store are made with Crowno unless expressly stated otherwise.
By using the Services, you acknowledge that Shopify provides technology and infrastructure supporting our store but is not the seller of products purchased directly from Crowno.
To the maximum extent permitted by law, Shopify is not responsible for returns, refunds, warranty claims, delivery issues, or customer service obligations arising from purchases made directly between you and Crowno.
Section 10 — Privacy Policy
All personal information that we collect through the Services is subject to our Privacy Policy.
Because the Services are hosted by Shopify, Shopify also collects and processes personal information relating to access to and use of the Services in accordance with applicable privacy laws and its own privacy practices.
Information you submit to the Services may be transmitted to and shared with Shopify and other third parties, including payment providers, suppliers, fulfillment partners, logistics providers, and other service providers, which may be located in countries other than where you reside, as described in our Privacy Policy.
Please review our Privacy Policy for additional information about how we and our service providers collect, use, disclose, transfer, and protect personal information.
Section 11 — Feedback
If you submit, upload, post, email, or otherwise transmit ideas, suggestions, feedback, reviews, proposals, plans, images, videos, or other content, collectively referred to as “Feedback,” you grant us a worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, display, translate, and create derivative works from such Feedback in any medium for lawful business purposes, including commercial purposes, to the maximum extent permitted by law.
We may use Feedback to operate, provide, evaluate, enhance, improve, and promote the Services and to comply with our obligations and exercise our rights under these Terms.
You represent and warrant that:
You own or have all rights necessary to submit the Feedback.
You have disclosed any compensation or incentives received in connection with your Feedback where required.
Your Feedback complies with these Terms and applicable law.
We have no obligation to maintain Feedback in confidence, pay compensation for Feedback, or respond to Feedback, except where otherwise required by law or agreed by us.
We may, but have no obligation to, monitor, edit, or remove Feedback that we determine to be unlawful, offensive, threatening, defamatory, obscene, misleading, infringing, or otherwise objectionable.
You agree that your Feedback will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights.
You may not use a false email address, impersonate another person, or mislead us, Shopify, or third parties as to the origin of any Feedback.
You are responsible for Feedback submitted by you and its accuracy, subject to applicable law.
Section 12 — Errors, inaccuracies, and omissions
Occasionally, information on the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, specifications, pricing, promotions, offers, shipping charges, transit times, availability, or other content.
We reserve the right to correct errors, inaccuracies, or omissions and to change or update information or cancel orders if information is materially inaccurate, at any time and without prior notice, including after you have submitted an order, to the maximum extent permitted by law.
Nothing in this section limits any statutory rights that cannot be excluded under applicable law.
Section 13 — Prohibited uses
You may access and use the Services only for lawful purposes.
You may not access or use the Services, directly or indirectly:
For any unlawful, fraudulent, or malicious purpose.
To violate any local, international, federal, provincial, state, or other applicable law.
To infringe or violate our intellectual property rights or the rights of any third party.
To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or threaten any person.
To submit false or misleading information.
To send, knowingly receive, upload, download, use, or reuse material in violation of applicable law or these Terms.
To transmit unsolicited advertising or promotional material, including junk mail, chain letters, spam, or similar solicitations.
To impersonate or attempt to impersonate any person or entity.
To interfere with anyone's use or enjoyment of the Services.
To harm Crowno, Patrícia dos Santos Mendonça, Shopify, users of the Services, or any third party.
To upload or transmit viruses, malware, or other malicious code.
To reproduce, duplicate, copy, scrape, sell, resell, or exploit any part of the Services without authorization.
To unlawfully collect or track the personal information of others.
To spam, phish, pharm, pretext, crawl, scrape, or engage in similar unlawful or unauthorized activities.
To use robots, spiders, scraping tools, data mining tools, extraction tools, automated devices, artificial intelligence tools, or other automated or manual processes to access the Services in a way that violates these Terms.
To interfere with, circumvent, or bypass security, authentication, robot exclusion, access limitation, or other protective measures.
We reserve the right to suspend, disable, or terminate your access to the Services if we reasonably determine that you have violated these Terms, subject to applicable law.
Section 14 — Agents and automated access
This section applies if you use, permit, enable, or cause the deployment of an agent to access, use, or interact with the Services.
“Agent” means any software, system, bot, crawler, scraper, automated tool, artificial intelligence tool, or service that performs autonomous or semi-autonomous actions on behalf of, or under the instruction of, any person or entity.
No Agent may access, use, or interact with the Services unless it identifies itself and operates in compliance with this section.
We may limit, restrict, block, or control whether and how any Agent accesses, uses, or interacts with the Services.
Agents must:
Identify themselves in HTTP or HTTPS requests where reasonably required by us.
Not conceal or obscure that access or interaction is from an Agent.
Not mimic human behavior for the purpose of bypassing detection or restrictions.
Not complete or bypass CAPTCHA or similar measures intended to distinguish automated use from human use.
Respond truthfully to notices designed to determine whether interactions originate from a human or automated system.
Not circumvent measures intended to block, limit, modify, or control access to the Services.
Section 15 — Termination
We may terminate this agreement or your access to the Services, or any part of them, if permitted under applicable law, including where these Terms have been violated.
You remain liable for all amounts lawfully due up to and including the date of termination.
The following sections survive termination to the extent applicable: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.
Section 16 — Disclaimer of warranties
The information presented on or through the Services is made available for general informational purposes.
We do not warrant the accuracy, completeness, or usefulness of general informational content except where representations concerning products, pricing, consumer rights, or other matters are legally binding under applicable law.
Except for warranties expressly provided by Crowno and rights that cannot legally be excluded, the Services are provided “as is” and “as available,” without additional representations, warranties, or conditions of any kind, whether express or implied, to the maximum extent permitted by law.
We do not warrant that access to the Services will always be uninterrupted, timely, secure, or error-free.
Some jurisdictions limit or do not allow exclusions or disclaimers of certain warranties, so some of these provisions may not apply to you.
Nothing in these Terms limits your rights under our 2-year limited warranty, our Refund, Return, and Warranty Policy, or any statutory consumer rights that cannot be excluded or restricted under applicable law.
Section 17 — Limitation of liability
To the maximum extent permitted by applicable law, Crowno, Patrícia dos Santos Mendonça, her affiliates, partners, employees, agents, contractors, service providers, and licensors will not be liable for indirect, incidental, punitive, special, consequential, or similar damages, including lost profits, lost revenue, lost savings, loss of data, or replacement costs, arising from or relating to the Services or products purchased through the Services.
This limitation applies only to the extent permitted by applicable law.
Because some jurisdictions do not allow exclusions or limitations of liability for certain losses or damages, some of the limitations above may not apply to you.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability that cannot legally be excluded for fraud, intentional misconduct, death or personal injury caused by negligence, or mandatory statutory consumer rights.
Nothing in this section limits Crowno's obligations to provide refunds, repairs, replacements, warranty remedies, or other remedies where required by our policies or applicable law.
Section 18 — Indemnification
To the maximum extent permitted by applicable law, you agree to indemnify and hold harmless Crowno, Patrícia dos Santos Mendonça, Shopify, and our respective affiliates, partners, employees, agents, contractors, licensors, and service providers from losses, damages, liabilities, claims, and reasonable expenses arising directly from:
Your material breach of these Terms.
Your unlawful violation of the rights of a third party.
Your unlawful or unauthorized use of the Services.
Nothing in this section limits any statutory consumer rights or imposes liability on you where doing so would be prohibited by applicable law.
Section 19 — Severability
If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision will be enforceable to the fullest extent permitted by law, and any unenforceable portion will be deemed severed from these Terms.
Such determination will not affect the validity and enforceability of the remaining provisions.
Section 20 — Waiver and entire agreement
Our failure or delay in exercising or enforcing any right or provision of these Terms will not constitute a waiver of that right or provision.
These Terms, together with our Privacy Policy, Shipping Policy, Refund, Return, and Warranty Policy, Legal Notice, and any other policies expressly incorporated into them, constitute the agreement between you and Crowno regarding the Services.
These Terms supersede prior versions of these Terms with respect to use of the Services after the effective date of the current version, subject to applicable law.
Any rule of interpretation that would automatically construe an ambiguity against the drafting party is waived only to the extent such waiver is permitted by applicable law.
Section 21 — Assignment
You may not delegate, transfer, or assign these Terms or your contractual rights or obligations under them without our prior written consent, except where such restriction is prohibited by applicable law.
Any unauthorized attempted assignment may be invalid.
We may transfer, assign, or delegate these Terms and our rights and obligations in connection with a restructuring, transfer or sale of the business or assets, or other lawful business transaction, where permitted by applicable law.
Nothing in this section limits any rights that cannot legally be restricted.
Section 22 — Governing law
These Terms and any separate agreement through which Crowno provides the Services are governed by and construed in accordance with the laws of Portugal, to the extent permitted by applicable law.
However, if you are a consumer, this choice of law does not deprive you of mandatory consumer protection rights that apply to you under the laws of your country, state, province, territory, or place of habitual residence and that cannot legally be waived or restricted by contract.
Nothing in these Terms requires a consumer to waive any mandatory right, remedy, jurisdiction, or protection that cannot lawfully be waived.
Section 23 — Headings
The headings used in these Terms are included for convenience only and do not limit or otherwise affect these Terms.
Section 24 — Changes to these Terms
You can review the most current version of these Terms at any time on this page.
We reserve the right to update, change, or replace portions of these Terms by posting an updated version on our website.
We will provide notice of material changes where required by applicable law.
Changes will take effect on the effective date stated in the updated Terms or, if no separate effective date is stated, when posted, subject to applicable law.
Your continued use of the Services after changes become effective may constitute acceptance of the updated Terms where permitted by applicable law.
Any changes requiring affirmative consent under applicable law will be handled in accordance with those requirements.
Section 25 — Contact information
Questions about these Terms should be sent to [Support@crownogroup.com](mailto:Support@crownogroup.com).
Our contact information is:
Crowno
Patrícia dos Santos Mendonça
Av. Doutor Antônio José de Almeida, 308, N 505
3510-044 Viseu
Portugal
NIF / Tax Identification Number: 314631569
VAT / International Tax ID: PT314631569
Email: [Support@crownogroup.com](mailto:Support@crownogroup.com)
